Troubleshooting
Problem
When opening the security/group menu in architect and right-clicking on add user/groups menu the application freezes and stop application is the only solution to resolve freeze issue.
Symptom
All functionalities are working fine except add CAM groups.
-the issue is only presented whit CAM authentication enabled, mode 1 is not impacted
-in client(architect ) logs there is no error.
-in tm1top there is no pending thread
-add group via Ti process is working fine
-issue is reproducible for all instances (with CAM), all users
- in fiddler trace (How to perform Fiddler Trace to Capture Network Traffic (ibm.com)) when we exam traffic to Cognos Analytics we can see 302 code
Cause
the issue is casued by the protocol missmatch
In above scenarion the CAMurl was set to use http but CA was set to use https.
Resolving The Problem
Update tm1s.cfg to match protocol set in the CA.
Document Location
Worldwide
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Document Information
Modified date:
03 September 2024
UID
ibm17167084