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IBM Satellite Connector for Planning Analytics on Cloud - Frequently Asked Questions

Question & Answer


Question

Q - How many connectors can each customer create?
A - Each customer can create 1 connector, which will visible on all environments. Endpoints will only show in the environment that they are created.
Q - How many agents can I have?
A - Each connector can have 6 agents
Q - How many endpoints (data source) can I create in total?
A - Spread across all environments, the maximum is 35.
Q - Are there any exceptions to the maximum of 35 endpoints?
A - Yes. Additional connectors can be purchased. Please contact your Sales Representative.
Q - If I have more than one agent running at a time, does this create a round robin effect?
A - Yes
Q - Does the Agent reconnect automatically in the event of an outage?
A - Yes, the connector agent will retry to reconnect indefinitely at 120 second intervals
Q - Does the API Key expire?
A - No the key does not have an expiry
Q - Can I enable debug logging?
A - Yes, 
    1) Open config.json in a text editor
    2) Change "LOG_LEVEL": "info" to "LOG_LEVEL": "debug"
    3) Save changes and close the config.json file.
    4) Right click update.cmd and choose 'Run as Administrator' from the menu.
    5) A command window will open with the following message: 
       "Will update Satellite Connector Service, please make sure config.json is correct. Continue?(y/n)". Type y and enter
        This will stop the service, update the configuration and start the service with the updated configuration change.
    
 

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Document Information

Modified date:
22 August 2024

UID

ibm17165339