IBM MaaS360 Windows Agent Upgrade of technology in the Desktop Management agent and POSSIBLE CUSTOMER IMPACT

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PLEASE REVIEW FOR POSSIBLE IMPACT TO MAAS360 DTM(Desktop Management) SERVICE!

The IBM MaaS360 communication technology is getting upgraded to the new Advanced Windows 10+ Agent for better performance, scalability, and enhanced security. All users that use the older or deprecated DTM agent must upgrade to the new technology before 15 October 2024. This document serves as a notification for customers to proactively plan for this transition.

Who is Impacted

This upgrade impacts customers who are managing Windows 10+ devices with the MaaS360 Desktop Management (Non-MDM) service offering. If the MaaS360 Desktop Management agent for Windows 10+ is not upgraded by 15 October 2024, the agent WILL STOP communicating to the MaaS360 platform. Windows 10+ devices enrolled with MaaS360 as the MDM and devices on other platforms will not be impacted with this upgrade. If you are unsure follow Step 1 below to complete an Advanced Search to discover any Windows 10+ Devices in your inventory using the deprecated DTM Agent.

Note: Previous enrollment workflows will remain functional beyond this date. However, device actions will not work, and it will be important to migrate immediately after enrollment to avoid any issues.

Action Required

The DTM agent for Windows 10+ must be upgraded to the new Advanced Windows 10+ Agent. The upgrade process uses the current MaaS360 Application catalog distribution and installation facilities. The distribution and installation process is run in the background to minimize any impact on user productivity. There is no change to your entitlements or pricing. 

How To Upgrade

1. Navigate to Apps > Catalog > Add > Enterprise > App For Windows > Windows Installers (.msi)
2. Select URL based App Upload
3. Use one of the below URLs depending on the instance the account is on
   • MaaS360 M1 Instance (US East)
     https://dl.maas360.com/nafo/cdn-content/agents/windows-mes/4.12.000/0000000000001/MDM_Extender_Agent_X86_4.12.0.7.msi
   • MaaS360 M2 Instance (EU Germany)
     https://dl.m2.maas360.com/nafo/cdn-content/agents/windows-mes/4.12.000/0000000000001/MDM_Extender_Agent_X86_4.12.0.7.msi
   • MaaS360 M3 Instance (US South)
     https://dl.m3.maas360.com/nafo/cdn-content/agents/windows-mes/4.12.000/0000000000001/MDM_Extender_Agent_X86_4.12.0.7.msi
   • MaaS360 M4 Instance (APAC)
     https://dl.m4.maas360.com/nafo/cdn-content/agents/windows-mes/4.12.000/0000000000001/MDM_Extender_Agent_X86_4.12.0.7.msi
   • MaaS360 M6 Instance (EU France)
     https://dl.m6.maas360.com/nafo/cdn-content/agents/windows-mes/4.12.000/0000000000001/MDM_Extender_Agent_X86_4.12.0.7.msi
4. Set App Codes
   • Product Code : {1EE320F8-4AE6-4374-BB9C-5FC96F87D0FA}
   • Upgrade Code : {F0741F26-BE7A-4EDC-BD6A-D734EA1DA3B8}
5. Installation Requirement field Tab
   • Relevance to install > select File Exists from dropdown > mention the file path:
     C:\Program Files (x86)\IBM MaaS360\IBM Endpoint Manager Action Agent\EMSAgent.exe
   • Install Success Criteria > Click checkbox > select File Exists in the dropdown and set the following:
     File Path: C:\Program Files (x86)\IBM MaaS360\MDM Extender Agent\MDMExtenderService.exe
     Size in Bytes: Leave Blank
6. Policies and Distributions Tab
   • Install Settings : Check Install automatically
   • Distribute to the Group of devices to be migrated saved in step 1

1. Click on Devices > Inventory. This will have a consolidated view of all devices
2. To view the Migrated set of devices, go to Devices > Groups > Find the group created for Migrated DTM devices