APAR status
Closed as program error.
Error description
IBM Storage Protect Plus backup jobs using a SMB share as vSnap target location like Microsoft Exchange log backups, can fail with the following example message : ERROR,.., CTGGA2165,Enable log backup failed for databases on db group xxxx: message: "Failed to create share: Command timed out: chown -R vsnap:vsnap '/vsnap/vpool<x>/fs<yy>'" type: "ShareCreateError" |MDVREGR 10.1.12.6 5737SPLUS| IT42287 IBM Storage Protect Plus Versions Affected: IBM Storage Protect Plus 10.1.13 and later
Local fix
On the target vSnap host, set the value false for the smbResetShareOwnership vSnap preference using the command : vsnap system pref set --name smbResetShareOwnership --value false The backup jobs started after that change will use the new value.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.16 * **************************************************************** * PROBLEM DESCRIPTION: * * IBM Storage Protect Plus backup jobs using a SMB share as * * vSnap target location like Microsoft Exchange log backups, * * can fail with the following example message : * * * * ERROR,.., CTGGA2165,Enable log backup failed for databases * * on db group xxxx: * * message: "Failed to create share: Command timed out: * * chown -R vsnap:vsnap '/vsnap/vpool<x>/fs<yy>'" * * type: "ShareCreateError" * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The problem is corrected in version 10.1.16.3. The preference smbResetShareOwnership will be set by default to 'false'.
Temporary fix
On the target vSnap host, set the value ?false? for the ?smbResetShareOwnership? vSnap preference using the command : vsnap system pref set --name smbResetShareOwnership --value false
Comments
APAR Information
APAR number
IT46325
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1R
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2024-06-10
Closed date
2024-08-30
Last modified date
2024-08-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1R","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
Document Information
Modified date:
30 August 2024