Troubleshooting
Problem
When trying to synchronize a large amount of users, MASUSERYNC throws an error in cron log pod: BMXLM0504E - HTTP Response Code 504: 504 Gateway Time-out.
Symptom
With Gateway Time-out error, the users cannot be synchronized from Manage to MAS.
Diagnosing The Problem
After running MASUSERSYNC cron task, check cron pod log:
[ERROR] [MaximoCRON] [CID-CRON-194] BMXLM0504E - HTTP Response Code 504: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx</center>
</body>
</html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx</center>
</body>
</html>
By default, the batch size for users synchronization is 200:
int batchSize = 200;
String batchSizeString = MicUtil.getProperty("mxe.maxuserbatchsize");
Resolving The Problem
To resolve this issue, you need to decrease batch size, so issues related to synchronization can be checked in pod files:
1. Go to System Properties application;
2. Click New Row:
3. Add mxe.maxuserbatchsize in property name, a description for the property, and 100 as global value:
4. Click Save Property, and then Live Refresh, in Common Actions.
Document Location
Worldwide
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Document Information
Modified date:
11 June 2024
UID
ibm17157043