APAR status
Closed as program error.
Error description
Log Package Upload fails for storage system which has authentication method as SSH and added via data collector In the log file below error was found: [EP-SubJob: 2debecb0-8d92-11eb-90b4-61803de959f9] [SVCNAPILogCollector.run()] [ERROR] Error running SVCNAPILogCollector com.ibm.srm.dc.common.exception.NAPIConnectionException: rc = 9, msg = For IP XX.XX.XX.XX unknown error encountered. at com.ibm.srm.dc.common.connect.TPCSecureSession.openSession (TPCSecureSession.java:413) at com.ibm.srm.dc.common.connect.TPCSecureSession.openSession( TPCSecureSession.java:174) at com.ibm.srm.dc.common.api.log.napi.SVCNAPILogCollector.exec uteSshCommand(SVCNAPILogCollector.java:571) at com.ibm.srm.dc.common.api.log.napi.SVCNAPILogCollector.getL ogs(SVCNAPILogCollector.java:455) at com.ibm.srm.dc.common.api.log.napi.SVCNAPILogCollector.run( SVCNAPILogCollector.java:329) at com.ibm.srm.dc.common.api.probe.AbstractProbeCollector.coll ectAndProcessData(AbstractProbeCollector.java:117) at com.ibm.srm.dc.runtime.ep.UploadSystemLogsHandler.handle(Up loadSystemLogsHandler.java:54) at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncherProbe$SubJ obThread.run(ExternalProcessLauncherProbe.java:175) Caused by: java.io.IOException: Error attempting to decode DER formatted key: java.lang.IllegalAccessException: class com.ibm.net.ssh.OpensshPrivateKeyReader cannot access class sun.security.util.DerInputStream (in module java.base) because module java.base does not export sun.security.util to unnamed module @deba5792 at com.ibm.net.ssh.OpensshPrivateKeyReader.derDecode(OpensshPr ivateKeyReader.java:462) at com.ibm.net.ssh.OpensshPrivateKeyReader.load(OpensshPrivate KeyReader.java:335) at com.ibm.net.ssh.OpensshPrivateKeyReader.<init>(OpensshPriva teKeyReader.java:183) at com.ibm.net.ssh.PrivateKeyFile.load(PrivateKeyFile.java:126) at com.ibm.net.ssh.PrivateKeyFile.<init>(PrivateKeyFile.java:89) at com.ibm.srm.dc.common.connect.Pem.<init>(Pem.java:60) at com.ibm.srm.dc.common.connect.PrivateKeyFileAdapter.<init>( PrivateKeyFileAdapter.java:32) at com.ibm.srm.dc.common.connect.TPCSecureSession.openSession( TPCSecureSession.java:247)
Local fix
This is a workaround until the fix is deployed: 1. Stop the data collector that is monitoring the storage devices that are having issues. 2. On the data collector machine, navigate into the 'conf' sub-directory where the data collector is installed. 3. Edit the setup.properties file and add these two lines to the end of that file: epJvmArgs=--add-exports=java.base/sun.security.util=ALL-UNNAMED dcJvmArgs=--add-exports=java.base/sun.security.util=ALL-UNNAMED 4. Save and exit the setup.properties file. 5. Restart the data collector. -------------------- Or, another workaround is to change authentication method to username/password.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users uploading support data for * * storage device which is authenticated via SSH * * * **************************************************************** * PROBLEM DESCRIPTION: * * In Storage Insights, when attempting to upload a storage * * system log package, the upload fails for those storage * * systems which are monitored via a Data Collector and * * configured for SSH authentication. * * * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q24 [ 54X-IBM-SI ] ( release target 2Q 2024 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT46183
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2024-05-17
Closed date
2024-06-04
Last modified date
2024-06-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
05 June 2024