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Getting CAM-CRP-1040 Unable to calculate a hashing message authentication code (HMAC). Reason: java.lang.NullPointerException in FM

Troubleshooting


Problem

Saving in Cognos Configuration of IBM Cognos Framework Manager fails with the following error:
CAM-CRP-1132 An error occurred while attempting to request a certificate from the Certificate Authority service. The Certificate Authority service returned the following error: CAM-CRP-1040 Unable to calculate a hashing message authentication code (HMAC). Reason: java.lang.NullPointerException

Symptom

SSL with a 3rd party SSL certificate is enabled in the Cognos Analytics servers.
Client copied CAMKeystore file from the dispatcher to configuration/certs folder of FM.

Cause

Client forgot to configure usage of 3rd party CA in FM.

Resolving The Problem

  • Open IBM Cognos Configuration as an administrator.
  • In the Explorer window, under Cryptography, right-click the current cryptographic provider name, and select Delete.
  • In the Explorer window, under Security, right-click Cryptography, then select New resource > Certificate authority.
  • In the New Resource - Certificate authority box, enter a name for the CA and, in the Type(Group) field, select Third party certificate authority.
  • For the Key store password property, enter the password that you used for the crypto key.
  • Click File > Save to save the configuration.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Install-\u003EConfigure"}],"ARM Case Number":"TS016146193","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"12.0.2"}]

Document Information

Modified date:
03 May 2024

UID

ibm17150192

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