Directory of Contacts

North America

Anguilla

Software

Tel: 1-303-939-1414

Hardware

Tel: 246-426-0670

Antigua and Barbuda

Software

Tel: 1-303-939-1414

Hardware

Tel: 246-426-0670

Aruba

Software

Tel: 1 303-939-1414

Hardware

Tel: 599-9-734-1400

Bahamas

Software

Tel: 1-303-939-1414

Hardware

Tel: 1-242-302-6200
option 3

Barbados

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Bermuda

Software

Tel: 1 303-939-1414

Hardware

Tel: 1-242-302-6200
option3

British Virgin Islands

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Canada

Software

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

Hardware

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

Cayman Islands

Software

Tel: 1 303-939-1414

Hardware

Tel: 1-242-302-6200
option3

Curacao

Software

Tel: 1 303-939-1414

Hardware

Tel: 599-9-737-0360

Dominica

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Dominican Republic

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Grenada

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Guadeloupe

Software

Tel: +33 2 38 55 77 52

Hardware

Tel: +33 2 38 55 77 50

Jamaica

Software

1 303-939-1414

Hardware

Tel: 1-876-926-3170
Option3

Martinique

Software

Tel: +33 2 38 55 77 52

Hardware

Tel: +33 2 38 55 77 50

Mexico

Software
International (Spanish): 52-55-5270-6950
Mexico City: 55-5270-6950
Country Toll Free outside Mexico City: 800-0032500
From US : Option 1
From Elsewhere: Option 2
Software: Option 1
Hardware: Option 2

Hardware
International (Spanish): 52-55-5270-6950
Mexico City: 55-5270-6950
Country Toll Free outside Mexico City: 800-0032500
From US : Option 1
From Elsewhere: Option 2
Software: Option 1
Hardware: Option 2

Montserrat

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Saint Kitts and Nevis

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Saint Lucia

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Saint Vincent and the Grenadines

Software

Tel: 1 303-939-1414

Hardware

Tel: 246-426-0670

Trinidad and Tobago

Software

Tel: 1-303-939-1414

Hardware

Tel: 1-868-624-5111
Option 3

Turks and Caicos Islands

Software

Tel: 1 303-939-1414

Hardware

Tel: 1-242-302-6200

U.S. Virgin Islands

Software

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

Hardware

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

United States

Software

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

Hardware

Toll Free: 1-800-426–7378
Tel: +1-303-939-1414

Latin America

Argentina

Software

Toll Free: 0800-666-1413
Toll Free Backup*: 0800-444-0093
* The Toll Free Backup only will available if the main Toll Free 0800-666-1413 is not Available

Hardware

Toll Free: 0800-666-1413
Toll Free Backup*: 0800-444-0093
* The Toll Free Backup only will available if the main Toll Free 0800-666-1413 is not Available

Belize

Software

Toll: 54-11-4717-7200(Spanish)
Toll Alt: 54-11-5070-2525(Spanish)

Hardware

( thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 504-232-42222
Toll free: 504-552-22342

Bolivia

Software

Toll: 54-11-4717-7200
Toll Alt: 54-11-5070-2525

Hardware

Toll: 54-11-4717-7200
Toll Alt: 54-11-5070-2525

System x servers support
Toll free: 0800-10-0189

Lenovo Support for personal computers (thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 0800-10-01892

Brazil

Software

Toll: 55-11-3003-2717    Extension: 4
Toll free: 0800-728-7378  Extension: 4

Hardware

Toll: 55-11-3003-2717  Extension: 2
Toll free: 0800-728-7378  Extension: 2

Proxxi
Toll: 55-11-3003-2717  Extension: 8
Toll free: 0800-728-7378 Extension: 8

Chile

Software

Toll: 56-22-200-6670
Toll free: 800-350-606
Toll Free Backup*: 123-0020-1416
* The Toll Free Backup only will available if the main Toll Free 800-350-606 is not Available

Hardware

Toll: 56-22-200-6670
Toll free: 800-350-606
Toll Free Backup*: 123-0020-1416
* The Toll Free Backup only will available if the main Toll Free 800-350-606 is not Available

Colombia

Software

Toll: 57-1-646-2007
Toll free: 1-800-011-6913 1-800-091-7758
Toll Free Backup*: 1-800-0513-494
* The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available

Hardware

Toll: 57-1-646-2007
Toll free: 1-800-011-6913
Toll Free Backup*: 1-800-0513-494
* The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available

Costa Rica

Software

Toll: (506)-2284-3911

Toll: +54-11-4717-7200

Hardware

Toll: 506-284-3999

Ecuador

Software

Toll free: 1-800-000-222
Toll Free Backup*: 1-800-000-411
* The Toll Free Backup only will available if the main Toll Free 1-800-000-222 is not Available

Hardware

Toll free: 1-800-000-222
Toll Free Backup*: 1-800-000-411
* The Toll Free Backup only will available if the main Toll Free 1-800-000-222 is not Available

El Salvador

Software

Toll: (503) 2268-6600 (spanish)
Toll Alt: +54-11-4717-7200 (spanish)

Hardware

Toll: 503-2250-5600

Falkland Islands

Software

Tel: 44-8700-101-952

Hardware

Tel: +44-8705-500-900

French Guiana

Software

Tel: 33-238-557-752

Hardware

Tel: 33-1 58 75 32 88

Guatemala

Software

Toll: (502) 2424-2222 (spanish) Ext. 2377

Toll alt: +54-11-4717-7200 (spanish)

Hardware

Toll: 502-2424-2222

Honduras

Software

Toll: 54-11-4717-7200 (Spanish)
Toll Alt: 54-11-5070-2525 (Spanish)

Hardware

Tel : 504 2235-9185

Nicaragua

Software

Toll: (505) 255-6658 (Spanish)

Toll Alt: +54-11-4717-7200 (Spanish)

Hardware

Toll: 505-255-663

Panama

Software

Toll: (507) 300-4805 (spanish)

Toll alt: +54-11-4717-7200 (spanish)

Hardware

Toll: (507) 300-4805 (spanish)

Toll alt: +54-11-4717-7200 (spanish)

Paraguay

Software

Toll: 595-21-211-5000 (Spanish)

Toll free: 009-800-541-0007 (Spanish)

Hardware

Toll: 595-21-211-5000 (Spanish)

Toll free: 009-800-541-0007 (Spanish)

Peru

Software

Toll: 51-1-625 6055

Toll free: 0800-55-622
Toll Free Backup*: 0800-55-809
* The Toll Free Backup only will available if the main Toll Free 0800-55-622 is not Available

Hardware

Toll: 51-1-625 6055
Toll free: 0800-55-622
Toll Free Backup*: 0800-55-809
* The Toll Free Backup only will available if the Toll Free 0800-55-622 is not Available

Suriname

Software

Tel: +1-919-884-3420 (collect call)

Hardware

Tel: 599-9-7341400

Uruguay

Software

Tel: +(598) 24111822 Opción 2
Toll Free: 000-405-4489
Toll Free Backup*: 000-413-598-4782
* The Toll Free Backup only will available if the main Toll Free 000-405-4489 is not Available

Hardware

Tel: +(598) 24111822 Opción 2
Lenovo: + 000 405 21 0038
Toll Free: 000-405-4489
Toll Free Backup*: 000-413-598-4782
* The Toll Free Backup only will available if the main Toll Free 000-405-4489 is not Available

Venezuela

Software

Toll: 58-212-908-8811
Toll free: 0800-100-4885
Toll Free Backup*: 800-100-7412
* The Toll Free Backup only will be available if the main Toll Free 0800-100-4885 is not Available
 

Hardware

Toll: 58-212-908-8811 Toll free: 0800-100-4885

Toll Free Backup*: 800-100-7412
* The Toll Free Backup only will be available if the main Toll Free 0800-100-4885 is not Available

Europe

Andorra

Software

Tel: 33 238 557 752

Hardware

Tel: 33 238 557 750

Armenia

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Austria

Software

Tel: +43 81 000 0225
Alt Tel: +49 703 464 095 42

Hardware

Tel: +43 81 000 0225
Alt Tel: +49 703 464 095 42

Azerbaijan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Belgium

Software

Tel: 07 879 0088
Tel outside Belgium: +32 7 879 0088

Hardware

Tel: 07 879 0088
Tel outside Belgium: +32 7 879 0088

Bulgaria

Software

Tel: +359 2 969 3650
Alt. Tel: +359 2 973 3199

Hardware

Tel: +359 2 969 3650
Alt. Tel: +359 2 973 3199

Croatia

Software

Tel: +385-1-630-8100

Off Shift Support (Severity 1 Issues)
Toll Free: 0800-0426 (for calls within Croatia)
Tel: +385-1-611-0095 (for callers outside of Croatia)

Hardware

Toll Free: 0800-0426 (for calls within Croatia)
Tel: +385-1-611-0095 (for callers outside of Croatia)

Cyprus

Software

Tel: +35722841111

Hardware

Tel: +35722841111

Czech Republic

Software

Tel: +420-2-7213-1316

Hardware

Tel: +420-2-7213-1316

Denmark

Software

Tel: +45 70 10 51 50

Hardware

Tel: +45 70 10 51 50

Estonia

Software

Tel: +372 660 0856

Hardware

Tel: +372 660 0856

Faroe Islands

Software

Tel: 45 7010 5150

Hardware

Tel: 45 7010 5150

Finland

Software

Tel: +358 945-94260

Hardware

Tel: +358 945-94260

France

Software

Tel: +33 810 631 213

Hardware

Tel: +33 810 631 213

Georgia

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Germany

Software

Toll free: 0800 5 253553 (für Anrufe innerhalb Deutschlands, callers inside Germany)
Alt. Tel: +49 703 464 095 41

Hardware

Toll free: 0800 5 253553 (für Anrufe innerhalb Deutschlands, callers inside Germany)
Alt. Tel: +49 703 464 095 41

Gibraltar

Software

Tel: 44 8700 101 952

Hardware

Tel: 44 8705 500 900

Greece

Software

Tel: 30-210-6881-910

Hardware

Tel: 30-210-6881-910

Hungary

Software

Tel: +36-1-777-1368
Tel: +36-1-777-1373

Hardware

Tel: +36-1-777-1368
Tel: +36-1-777-1373

Ireland

Software

Tel: 1890 719968
Alt. Tel: +44 2070 719016

Hardware

Tel: 1890 719968
Alt. Tel: +44 2070 719016

Italy

Software

Toll Free: 800-820-094
Alt. Tel: +39 0236 217606

Hardware

Toll Free: 800-820-094
Alt. Tel: +39 0236 217606

Kazakhstan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Kyrgyzstan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Latvia

Software

Tel: +371-67070360

Hardware

Tel: +371-67070360

Liechtenstein

Software

Tel: 0800 55 5454
Tel: +41-58-333-6633

Hardware

Tel: 0800 55 5454
Tel: +41-58-333-6633

Lithuania

Software

Tel: +370 5 2786602

Hardware

Tel: +370 5 2786602

Luxembourg

Software

Tel: +352 342 080 8462

Hardware

Tel: +352 342 080 8462

Monaco

Software

Tel: +33 238 557 752

Hardware

Tel: +33 238 557 750

Montenegro

Software

Tel: +381-11-2013-578

Hardware

Tel: +381-11-2013-578

Netherlands

Software

Tel: 020 798 0099
Tel outside Netherlands: +31 20 798 0099

Hardware

Tel: 020 798 0099
Tel outside Netherlands: +31 20 798 0099

Norway

Software

Toll Free: +47 815 21 550
Alt. Tel: +47 24 055 148

Hardware

Toll Free: +47 815 21 550
Alt. Tel: +47 24 055 148

Poland

Software

Toll: +48-22-878-6999
Toll Free: 0-800-666-999

Hardware

Toll: +48-22-878-6999
Toll Free: 0-800-666-999

Portugal

Software

Tel: 808 225 115
Alt Tel: +351 218 927 115

Hardware

Tel: 808 225 115
Alt Tel: +351 218 927 115

Romania

Software

Tel: +40 21 405 85 00
Off shift
Tel: +40 745 340 848 (mobile phone)

Hardware

Tel: +40 21 405 85 00
Off shift
Tel: +40 745 340 848 (mobile phone)

Serbia

Software

Tel: +381-11-2013-578

Hardware

Tel: +381-11-2013-578

Slovenia

Software

Tel: +421-2-4954-8888

Hardware

Tel: +421-2-4954-8888

Spain

Software

Toll Free: 901-100-000
Alt. Tel: +34 917 621 678

Hardware

Toll Free: 901-100-000
Alt. Tel: +34 917 621 678

Sweden

Software

Tel: +46-771-171040

Hardware

Tel: +46-771-171040

Switzerland

Software

Tel: 0800 55 5454
Tel: +41-58-333-6633

Hardware

Tel: 0800 55 5454
Tel: +41-58-333-6633

Tajikistan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Turkey

Software

Tel: +90-850-755-4426 6

Hardware

Tel: +90-850-755-4426

Turkmenistan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Ukraine

Software

Tel: 0 (800) 304 26 30 from Ukraine
Tel: +380 44 391 22 00 from Kyiv

Hardware

Tel: 0 (800) 304 26 30 from Ukraine
Tel: +380 44 391 22 00 from Kyiv

United Kingdom

Software

Tel: 44 8700 101 952

Hardware

Tel: 44 8705 500 900

Uzbekistan

Software

Tel: +359 2 973 3199

Hardware

Tel: +359 2 973 3199

Middle East and Africa

Afghanistan

Software

Tel: +749 5 258 6300

Hardware

Toll:+92 21 32915000 x090
Alt Toll: +92 21 32915090
Tel: +92 213 4329657 & 8

Algeria

Software

Tel: + 216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: + 216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Angola

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Bahrain

Software

Toll Free: 80081113
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll Free: 80081113
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Benin

Software

Tel: + 216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: + 216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Botswana

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Burkina Faso

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Burundi

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Cameroon

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Cape Verde

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Central African Republic

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Chad

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Congo

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Congo, The Democratic Republic of the

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Djibouti

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Egypt

Software

Sunday - Thursday from 8:00 AM till 18:00 PM
Friday from 8:00 till 16:00
Toll: +202-35361005
Tel: +2 01024675555 ,+2 01024679999

Outside above mentioned Office Hours
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Sunday - Thursday from 8:00 AM till 18:00 PM
Friday from 8:00 till 16:00
Toll: +202-35361005
Tel: +2 01024675555 ,+2 01024679999

Outside above mentioned Office Hours
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Equatorial Guinea

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Eritrea

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Ethiopia

Software

Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Gabon

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Ghana

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Guinea

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Guinea-Bissau

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Israel

Software

Tel: +972-3-9142800 *6557

Hardware

Tel: +972-3-9142800 *6557

Ivory Coast

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)
Email: mtstn@tn.ibm.com

Jordan

Software

Toll Free: 18800000 –
      Number: 877-617-8387
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll Free: 18800000 – Number: 877-617-8387
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Kenya

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Kuwait

Software

Toll Free: 220 83 920
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Toll Free: 220 83 920
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Lebanon

Software

Toll Free: 01-426-801
Tel: 877-617-8387
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll Free: 01-426-801
Tel: 877-617-8387
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Lesotho

Software

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays 
Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Liberia

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Madagascar

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Malawi

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Mali

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Mauritania

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Mauritius

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Morocco

Software

Tel: +212 522 50 90 99 or +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel :+212 5 22 50 90 35 or +212 5 22 50 90 19

Mozambique

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Namibia

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Niger

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Nigeria

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Oman

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Pakistan

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll:+92 21 32915000 x090
Alt Toll: +92 21 32915090
Tel: +92 213 4329657 & 8

Qatar

Software

Toll Free: 8000208
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll Free: 8000208
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Rwanda

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Sao Tome and Principe

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Saudi Arabia

Software

Toll Free: 8008444302
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Toll Free: 8008444302
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Senegal

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Seychelles

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Sierra Leone

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Somalia

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

South Africa

Software

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays
Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays 
Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Swaziland

Software

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays
Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: 0800 110 756
Alt Tel: +27 11 302 7777
Outside Normal Business Hours / Weekends and National Holidays 
Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333

Tanzania

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Togo

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Tunisia

Software

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Hardware

Tel: +216 71 161 900
Tel: +216 98 705 791 (Outside Normal Business Hours)

Uganda

Software

1-919-864-3512
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

1-919-864-3512
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

United Arab Emirates

Software

Toll Free: 8000 4440997
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Clients who purchased machines from GBM to contact GBM Directly
Toll Free: 8000 4440997
Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Yemen

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Zambia

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Zimbabwe

Software

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Hardware

Tel: +44 23 9228 9261
Emergency Phones: +2010 246 72222, +2010 246 73333

Asia Pacific

Australia

Software

Toll Free: 131-426
Toll: +61-2-94079393

Hardware

Toll Free:131-426
Toll: +61-2-94079393

Brunei Darussalam

Software

Toll Free: 673 801 1057
IDD: +603-7711 7920

Hardware

Toll Free: 673 801 1057

Cambodia

Software
Tel: 1800-88-8558

Hardware
Tel: 1800-88-8558

China

Software

Toll Free: 800 810 1818-5200 / 400 810 1818-5200 or (86) 755-84485290 (if you are not in China)

Hardware

Toll Free: 800-8101818-5100-1 / 4008101818-5100-1 or(86)755-84485213-1 (if you are not in China)

Cook Islands

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Fiji

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Hong Kong S.A.R. of China

Software

Call us toll free: +852-8205-8288 or +86-755-84485207(if not dial from Hong Kong)

Hardware

Call us toll free: +852-8205-8288 or +86-755-84485207(if not dial from Hong Kong)

+852-8205-8233 or +86-755-84485206(if not dial from Hong Kong).

India

Software

Tel: +91 80 40114047

Hardware

Tel: +91 80 40114047

Indonesia

Software

Call us toll free: 803 851 2020

IDD: 603-7711 7921

Hardware

Call us toll free: 803 851 2020

IDD: 603-7711 7921

Japan

Software

Toll-free: 0120-34-0000  Extension: 3  (domestic call only)
Toll: +81-43-333-0008    Extension: 3
Japanese guidance: https://www.ibm.com/downloads/cas/83YNQ56Z

Hardware 

Toll-free: 0120-34-0000  Extension: 2  (domestic call only)
Toll: +81-43-333-0008    Extension: 2
Japanese guidance: https://www.ibm.com/downloads/cas/83YNQ56Z

Kiribati

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Korea, Republic of

Software

Tel: +82-2-1588-5801

Hardware

Tel: +82-2-1588-5801

Macao S.A.R. of China

Software

Call us toll free: +853-65371171 or +86-755-84485263 (if not dial from Macau)

Hardware

Call us toll free: +853-65371171 or +86-755-84485263 (if not dial from Macau)

Malaysia

Software

Call us toll free:1800 81 8823
IDD: +603-7711 7920

Hardware

Call us toll free:1800 81 8823
IDD: +603-7711 7920

Marshall Islands

Software

Toll: 919-864-3512

Hardware

Toll: 919-864-3512

Nauru

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

New Zealand

Software

Toll Free: 0800-733-222
Toll: +61-2-94079393

Hardware

Toll Free: 0800-733-222
Toll: +61-2-94079393

Norfolk Island

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Palau

Software

Toll: 919-864-3512

Hardware

Toll: 919-864-3512

Papua New Guinea

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Philippines

Software

Call us toll free: 1800 1853 2233
63282993926 (local DID)

IDD: 603-7711 7922

Hardware

Call us toll free: 1800 1853 2233
63282993926 (local DID)

IDD: 603-7711 7922

Singapore

Software

Toll Free (within Singapore): 800-852-6826
IDD: +603-7711 7924

Hardware

Toll Free (within Singapore): 800-852-6826
IDD: +603-7711 7924

Solomon Islands

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Taiwan

Software

0800-055-055

Hardware

0800-016-88,2,3

Thailand

Software

Call us toll free: 0018008522282

IDD: 603-7711 7925

Hardware

Call us toll free: 0018008522282

IDD: 603-7711 7925

Tonga

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Tuvalu

Software

Toll: +61-2-94079393

Hardware

Toll: +61-2-94079393

Vietnam

Software

Call us toll free: 1206 0101
Call us toll free (Calling via Viettel): 12280939
Call us toll free (Calling via VNPT): 120852334

IDD: 603-7711 7923

Hardware

Call us toll free: 1206 0101
Call us toll free (Calling via Viettel): 12280939
Call us toll free (Calling via VNPT): 120852334

IDD: 603-7711 7923