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Must Gather - Troubleshoot Planning Analytics Database Engine

Troubleshooting


Problem

A problem has been encountered with a Planning Analytics database

Diagnosing The Problem

To troubleshoot a problem with a Planning Analytics database, the following details must be gathered.  
 
  • Detailed description of the problem:
    • What is not working as expected? (what is the expected result?)
    • Is this something that had worked before? (if yes, what might have changed?)
    • Is the problem limited to a specific database or database object?
    • Are there any error messages?
    • Can the problem be replicated on demand?
    • Can the problem be simplified? (removal of objects/steps required to recreate the problem)
  • Environment Details:
    • Where is your application deployed? (URL)
      • Please include the AccountId and TenantId with the URL
      • Example: https://us-east-1.planninganalytics.saas.ibm.com/?accountId=ABCDE12345&tenantId=ABCDE12345
    • What is the Database Name of the database in question?
      • Database Name can be found in Planning Analytics Administration
 
  • Configuration Details
    • Are there any non-default configuration changes that are worth noting?
  • Debug Logging
    • If working with the Planning Analytics Database using Planning Analytics Workspace a browser trace should be captured
  • Browser Network Trace:
    • Connect to Planning Analytics and prepare to recreate the problem
    • Prior to problem replication, open the Developer Tab of the web browser 
      • Browser settings > Tools > Developer Tools
    • Ensure Developer Tools has Network Tab displayed
    • Just prior to problem replication, click the Clear icon to clear current logs (top left icon, beside red recording icon)
    • Recreate the problem  you are facing in as few clicks as possible
    • Export the network trace via the Developer Tools > Network Tab
      image-20230926085200-1

Document Location

Worldwide

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Document Information

Modified date:
06 March 2024

UID

ibm17130028

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