IT45592: "TRY PRO FOR FREE" SHOULD NOT BE DISPLAYED IF ACTIVATED PREVIOUSLY.

APAR status

• Closed as program error.

Error description

• The "Try Pro for free" option in Storage Insights Web UI is
  active even after the trial period has ended. Consequently, when
  the customer attempted to enable it, the process failed.
  Upon selecting "Try Pro for free," a pop-up alert appeared with
  description 'Try refreshing the page. If that doesn't work, try
  again in a few minutes. If the problem persists, click Get Help
  in the help menu of the GUI to explore your support options. You
  can also go to your Products and services page, click the
  down-arrow for the IBM Storage Insights Pro offering, click
  Support, and then choose an option.'
  
  The expectation is that the "Try Pro for free" option should not
  be available once the trial has been initiated. Additionally,
  customers should only have the option to enable a 60-day free
  Pro trial once per tenant.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users who have completed the free trial *
  * of Storage Insights Pro                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The "Try Pro for free" option in Storage Insights Web UI is  *
  * active even after the trial period has ended. Consequently,  *
  * when                                                         *
  * the customer attempted to enable it, the process failed.     *
  * Upon selecting "Try Pro for free," a pop-up alert appeared   *
  * with                                                         *
  * description 'Try refreshing the page. If that doesn't work,  *
  * try                                                          *
  * again in a few minutes. If the problem persists, click Get   *
  * Help                                                         *
  * in the help menu of the GUI to explore your support options. *
  * You                                                          *
  * can also go to your Products and services page, click the    *
  * down-arrow for the IBM Storage Insights Pro offering, click  *
  * Support, and then choose an option.'                         *
  *                                                              *
  * The expectation is that the "Try Pro for free" option should *
  * not                                                          *
  * be available once the trial has been initiated.              *
  * Additionally,                                                *
  * customers should only have the option to enable a 60-day     *
  * free                                                         *
  * Pro trial once per tenant.                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q24   [ 54X-IBM-SI ]
  ( release target 2Q 2024 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels