Troubleshooting
Problem
After copying the contents of the External Object Store to a new location, errors are encountered with the PDF outputs.
Symptom
Invalid or corrupted PDF file
PDF.js v2.12.0 (build: f8b4803)
Message: The PDF file is empty, i.e. its size is zero bytes.
Cause
The External Object Store filesystem had not copied correctly.
Resolving The Problem
Re-copy the content, ensuring that the filesystem contents and permissions match.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3zAAC","label":"Administration"}],"ARM Case Number":"TS015459702","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
28 February 2024
UID
ibm17125275