Troubleshooting
Problem
After creating an user in Suite Administration, there is a synchronization error and in usersync-agent-manage you can check the following message: Got exception: [massupp userid] synched: status_code: 400 r.text Error 400: BMXAA3833E - A person's status must be Active in order to be included on a user record.
Cause
A person record was already created with the same name of the respective userid trying to be created. If the person record is inactive, the synchronization from MAS to Manage is not able to activate this record, so the error occurs.
Diagnosing The Problem
1. In People Application in Manage, create a person record and change the status to inactive:
2. In Suite Administration, go to Users and create a user with the same name for userid. Save the record.
3. There is a synchronization error mentioned in UI:
4. Check usersync-agent-manage, and find the following message:
usersync-agent-manage ERROR [astrogildo] Got exception: [massupp astrogildo] synched: status_code: 400 r.text Error 400: BMXAA3833E - A person's status must be Active in order to be included on a user record.
Resolving The Problem
1. Go to People Application in Manage, and activate the respective person record:
2. In Suite Administration, go to Users, find the respective userid and force the synchronization:
Document Location
Worldwide
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Document Information
Modified date:
01 April 2024
UID
ibm17124043