IT45526: OPERATING SYSTEM UPGRADE ON VSNAP/VADP SERVER IS FAILING WHEN USING 10.1.16 PACKAGE

APAR status

• Closed as program error.

Error description

• When upgrading the Red Hat operating system (OS) on the vSnap/
  VADP server by using the ISO file provided for IBM Storage
  Protect
  Plus server,  rel. 10.1.16 (spp_with_os_10.1.16-330.iso), the OS
  
  
  upgrade is failing.
  At the installation log the following issues can be seen:
  
  Problem 1: cannot install the best update candidate for package
                      libsmbclient-4.15.5-5.el8.x86_64
  -nothing provides libcli-smb-common-samba4.so(SAMBA_4.18.6
   _SAMBA4)(64bit) needed by libsmbclient-4.18.6-2.el8_9.x86_64
  -nothing provides libdcerpc-samba-samba4.so(SAMBA_4.18.6
   _SAMBA4)(64bit) needed by libsmbclient-4.18.6-2.el8_9.x86_64
  .....
  -nothing provides samba-common-libs = 4.18.6-2.el8_9
   needed by libsmbclient-4.18.6-2.el8_9.x86_64
  
  Problem 2: cannot install both libtalloc-2.4.0-3.el8.x86_64
                      and libtalloc-2.3.3-1.el8.x86_64
  -package python3-talloc-2.3.3-1.el8.x86_64 requires libtalloc
    = 2.3.3-1.el8, but none of the providers can be installed
  -cannot install the best update candidate for package
    libtalloc-2.3.3-1.el8.x86_64
  -problem with installed package python3-talloc-
    2.3.3-1.el8.x86_64
  
  
  |MDVREGR 10.1.15 5737SPLUS|
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.16 and later
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.16 or later.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.16.1 and 10.1.17. This is subject to change at the      *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.16, the vSnap upgrade ISO was
  missing required packages, causing upgrades to fail (with
  dependency or missing package errors). The missing packages have
  been included in IBM Spectrum Protect Plus 10.1.16.1 and
  10.1.17.
  

Temporary fix

• Manually install the missing packages using Yum.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels