IJ50073: PR RECORD NOT BEING ROUTED/ASSIGNED WHEN CALENDAR BASED ASSIGNMENT IS THE OPTION SET ON WORKFLOW NODE

APAR status

• Closed as program error.

Error description

• Whenever a PR is being routed, in Workflow, to next role having
  calendar based assignment, if the shift associated to the next
  person in route does not having the work periods defined for the
  duration mentioned on the workflow assignment, the workflow is
  not getting routed and assigned but does nothing.
  
  Here are the steps:
  
  Go to Roles and create a new role (PGCAL)
  -Type: A set of data related to the record
  -Object: PR
  -Value: :supervisor, Broadcast checkbox is checked
  
  In Workflow Designer, create a new 1 task process for PR
  (CALBASEPG)
  -Assignment table add Role: PGCAL and check Calendar Based? add
  duration as 72:00
  -Click ok to close and ad the action lines from start to task to
  stop
  -Save, Enable, Activate
  
  Go to People record
  -recall the supervisor record to be used ADAMS
  -Ensure -> Calendar=DAY and Shift=DAY
  
  Go to Modify Person availability , add vacation for next 3 days.
  
  
  Enter Work Dates with reason code as VAC for next 3 days.
  
  Go to Calendar application-> open the record Calendar=DAY
  
  Click on Work Periods tab
  
  Filter with Shift=DAY configured on Labor record for supervisor.
  
  
  Remove the shift entries for the next 2 days ( after the date of
  the route of PR i.e. if PR is getting routed on September 28th,
  remove the work periods on 29th September and 2nd October) . Do
  not remove work period on September 28th
  
  NOTE: if the next future dates are the weekend, the weekend
  dates are not included in the Work Periods, therefore, remove
  the business dates for the number of days in the future
  stipulated above i.e. 2 days
  
  Go to PR application and insert new PR and enter the the labor
  record that was configured for supervisor on PR-Supervisor field
  
  
  Save the record.
  
  Initiate Workflow (CALBASEPG process).
  
  
  
  RESULT: the following system message is thrown and the pr record
  does NOT get assigned. If you go to the left-hand navigation
  panel and select Workflow-View Workflow Assignments from the
  menu option, the resulting dialog box is BLANK.
  
  BMXAA4407E - A nested exception caused the workflow process to
  fail.
  null
  
  EXPECTED RESULTS: the pr record should be assigned to ADAMS
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Whenever a PR is being routed in Workflow to the next role   *
  * that has a calendar-based assignment, if the shift           *
  * associated to the next person in route does not have the     *
  * work periods defined for the duration mentioned on the       *
  * workflow assignment, the workflow is not getting routed and  *
  * assigned                                                     *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels