IT45423: ERROR MESSAGE "OOPS SOMETHING WENT WRONG. REFRESH THE PAGE TO ATTEMPT TO RELOAD THE DATA" SHOWS WHEN DOWNLOADING THE REPORT LOG.

APAR status

• Closed as program error.

Error description

• Intermittent errors may occur when loading information in the
  Storage Insights Reports panel.  Results in the following error
  message:
  
  "Oops, something went wrong. Refresh the page to attempt to
  reload the data"
  
  This can also occur when choosing the action to "Run Now" and no
  email with attached reports will be generated.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users creating and running reports      *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users may experience intermittent errors    *
  * when loading information in the Storage Insights Reports     *
  * panel, which results in the following error message:         *
  *                                                              *
  * "Oops, something went wrong. Refresh the page to attempt     *
  * to reload the data"                                          *
  *                                                              *
  * This can also occur when choosing the action to "Run Now"    *
  * and no email with attached reports will be generated.        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q24   [ 54X-IBM-SI ]
  ( release target 2Q 2024 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels