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Error starting newly installed Rational DOORS client: err k32getprocessmemoryinfo KERNEL32.dll

Troubleshooting


Problem

Receive error the procedure entry point k32getprocessmemoryinfo could not be located in the dynamic link library KERNEL32.dll.

Symptom

Install the Rational DOORS client the first time and receive error when trying to start it. Rational DOORS client not starting:


The procedure entry point k32getprocessmemoryinfo could not be located in the dynamic link library KERNEL32.dll

Cause

This error is commonly caused by installing on an unsupported operating system.

Refer to this discussion for further details:

Keep getting error message "The Procedure entry point K32 GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll"

Environment

Windows 64 bit

Diagnosing The Problem

Make sure that the operating system is compatible with the application.

Resolving The Problem

Either install the Rational DOORS client on a supported operating system or work with IT to get the server to be compatible.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.6.1;9.6.1.1;9.6.1.2;9.6.1.3;9.6.1.4;9.6.1.5;9.6.1.6;9.6.1.7;9.6.1.8;9.6.1.9","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg22008915

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