IT43753: "ACCESS KEY NOT FOUND EXCEPTION" MESSAGE IN GUI NAVIGATING TO 'MANAGE PROTECTION'->'IBM SPECTRUM PROTECT PLUS'->'RESTORE'

APAR status

• Closed as program error.

Error description

• In the IBM Spectrum Protect Plus GUI, navigating to
  'Manage Protection' -> 'IBM Spectrum Protect Plus' -> 'Restore'
  causes a pop-up message "Access Key Not Found Exception".
  
  In the virgo log, at the time of the error the following message
  is observed :
  
  INFO .. Refreshing latest catalog protection time
  INFO .. Error refreshing latestProtectionTime cache com.
          catalogic.ecx.serviceprovider.cloud.domain.error.
          AccessKeyNotFoundException:
          Failed to find access key for cloud provider
          (name: <DeletedCloudEndpointName>).
          at ...
  Caused by: com.syncsort.dp.xsb.persistence.dao.
             XSBRecordDoesNotExistException: null
          at ...
  
  The error is about <DeletedCloudEndpointName> which is a Cloud
  endpoint that existed in the system at the time of the backup,
  but then was deleted.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS012732363
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.12, 10.1.13, and        *
  * 10.1.14.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.15. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus catalog restore has been fixed to
  filter out logically deleted cloud providers.   This will
  prevent the "Access Key Not Found Exception" error from being
  returned to the IBM Spectrum Protect Plus catalog restore UI.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Catalog
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels