IT43602: UNABLE TO SEE OLD CLOUD BACKUP AFTER VSNAP OS UPGRADE TO REDHAT 8.X

APAR status

• Closed as program error.

Error description

• After upgrading vSnap server OS to RedHat 8.x, the user is able
  to do the archive offload copy to cloud, and new restore points
  are visible from IBM Spectrum Protect Plus GUI.
  
  However, the old restore points or snapshots that restored on
  cloud device are gone from IBM Spectrum Protect Plus GUI.
  The customer confirmed the old snapshots are still present on
  cloud device.
  
  The vSnap log collect shows there are multiple cloud IDs
  generated.
  
  The snapshots associated with old cloud IDs are invisible from
  SPP GUI.
  
  This occurs when SP certificate is updated during a major OS
  upgrade.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.11 and 10.1.12
  Additional Keywords: SPPLUS, TS012529237, cloud, restore point,
  SPPOffload
  

Local fix

• Restore of old restore points needs to be done manually on the
  vSnap instead of the in the UI.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.10, 10.1.11, 10.1.12,   *
  * 10.1.13, 10.1.14, and 10.1.15                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus levels 10.1.15.1 and 10.1.16.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• In previous versions of IBM Spectrum Protect Plus, when the
  uploading of a HeadObject failed during a cloud or archive job,
  IBM Spectrum Protect Plus interpreted this failure as the object
  not existing and created a new partner ID. This caused existing
  offload data to become orphaned (unreachable on the User
  Interface, UI). IBM Spectrum Protect Plus 10.1.15.1 and 10.1.16
  instead fail the job session without making any changes to the
  existing partner IDs, fixing the partner ID bug.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels