IBM Support

PH55997: MEDIA WIDGET IS NOT LETTING USERS TO ACCESS THE OPTIONS FROM THETOP LEFT CORNER WHILE CREATING A STORY WITH MULTIPLE SCENES

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APAR status

  • Closed as fixed if next.

Error description

  • Steps to reproduce : Create a story [case TS013648037]
    
    New > Story > Widgets > Media
    Add any Youtube Link
    Add 2 more scenes
    Do the same for 2 more screens
    Save
    Open the Story in Chrome
    Click Next Scene
    Try to access any of the options from top left corner [Burger
    sign, Assistant, Edit, Save, Share]
    It will open a new tab with the YouTube URL
    
    The issue persists in Chrome and Edge, the options work
    perfectly in Firefox.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Analytics 12.0.2                       *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PH55997

  • Reported component name

    COGNOS ANALYTIC

  • Reported component ID

    5724W12XX

  • Reported release

    B20

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2023-07-25

  • Closed date

    2024-01-18

  • Last modified date

    2024-01-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B20","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
24 January 2024