IJ49537: INTERNAL SERVER ERROR OCCURS WITH THE FAILED LOGIN.

APAR status

• Closed as program error.

Error description

• If a wrong user id or a wrong password is entered when signing
  into Maximo, the following error occurs.
  
  "The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator".
  
  STEPS TO RECREATE:
  1) Access the following URL from the browser.
  
  https://<hostname>:<port>/maximo
  
  2) After the welcome screen shows up, specify "maxadmin" for the
  user, and enter an incorrect password. Then, click "Sign In"
  button.
  
  3) The following error occurs:
  
  The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator.
  
  NOTE: the same error also happens when entering an incorrect
  userid or when leaving the userid and password fields blank.
  
  
  
  EXPECTED RESULT:
  The error like below should appear instead of the above error.
  
  BMXAA7901E - You cannot log in at this time. Contact the system
  administrator.
  
  or
  
  BMXAA2238E - Please enter user name and password.
  
  PRODUCT VERSION:
  
  Maximo Asset Management 7.6.1.3-IFIX20231026-1319
  

Local fix

Problem summary

• ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * INTERNAL SERVER ERROR OCCURS WITH THE FAILED LOGIN.          *
  ****************************************************************
  

Problem conclusion

• A fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels