APAR status
Closed as program error.
Error description
BMXAA4214E error faced when changing Problem Code in Work Order Tracking Application Steps to Reproduce: 1.In Failure Code Application: Create 2 Failure Classes (TEST01 and TEST02) and add a common Problem Code in both Failure Class. ->E.g. Add three problem code for TEST01 as PROB01, PROB02 and Other. ->Add two problem code for TEST02 as PROB03, PROB04 and Other. 2. Go to Work Order Tracking "Application, created a new Work Order record. 3. In the Work Order record, set the following fields a. Failure Class:TEST01 b. Problem Code: PROB01 4. Save the Work Order record 5. After the save, on the same Work Order record, change the Problem Code field to OTHER, then change the Failure Class field to TEST02 (in this order), this will clear the Problem Code 6. When trying to set the now empty Problem Code field to OTHER, a BMXAA4214E error message is thrown Actual Result: Error message is displayed BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error occurred. Expected Result: Error message should not be displayed, and user should be allowed to select a value. Reported in version: Tivoli Process Automated engine 7.6.1.3
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * BMXAA4214E ERROR FACED WHEN CHANGING PROBLEM CODE IN WORK * * ORDER TRACKING APPLICATION * ****************************************************************
Problem conclusion
The fix for this APAR will be contained in a future release.
Temporary fix
Comments
APAR Information
APAR number
IJ49228
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-11-23
Closed date
2023-12-19
Last modified date
2023-12-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
20 December 2023