IT45028: NO PERFORMANCE DATA IN STORAGE INSIGHTS FOR FLASHSYSTEM STORAGE MONITORED USING CALL HOME WITH CLOUD SERVICES

APAR status

• Closed as program error.

Error description

• The customer is monitoring an FS9500 in their Storage Insights
  tenant via Call Home with cloud service. Probes are running fine
  and performance is showing a status of FAILED.
  
  java.lang.NumberFormatException: For input string: "2289410240"
  java.lang.NumberFormatException: For input string: "2289410240"
  For input string: "2289410240"
  
  
  This issue is not limited to FS9500 and can affect other Storage
  Virtualize products being monitored.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring FlashSystem storage    *
  * via Call Home with Cloud Services                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While monitoring a FlashSystem or other Storage Virtualize   *
  * devices in Storage Insights via Call Home with Cloud         *
  * Service,                                                     *
  * the device probes run successfully but performance           *
  * monitoring reports a status of Failed.                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels