How To
Summary
During user synchronization from Manage to Maximo Application Suite, the error BMXAA0619E - If Password Hint Question is entered, then Answer must also be entered does not allow users to synchronize correctly.
Steps
For every PWHINTQUESTION in database, there must be a PWHINTANSWER, and without it, the synchronization doesn't proceed. It's necessary to check which users have PWHINTQUESTION without an associated PWHINTANSWER, and these questions must deleted.
If the PWHINTANSWER is updated manually in database, this error does not allow users to synchronize:
ERROR] [MXServer] [CID-CRON-198224] BMXAA4160E - A major exception has occurred. Check the system log to see if there are any companion errors logged. Report this error to your system administrator.
Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
Caused by: javax.crypto.BadPaddingException: Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
To solve this issue, you need to run the statement:
UPDATE MAXUSER SET PWHINTQUESTION = null, PWHINTANSWER = null WHERE PWHINTQUESTION IS NOT null;
Run the Select query and confirm that 0 records are returned:
SELECT PWHINTQUESTION, PWHINTANSWER FROM maximo.MAXUSER WHERE PWHINTQUESTION IS NOT null or PWHINTANSWER is not null;
Document Location
Worldwide
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Document Information
Modified date:
01 April 2024
UID
ibm17083267