APAR status
Closed as program error.
Error description
IBM Storage Protect for Virtual Environments: Data Protection for VMware version 8.1.19.0 and later on RHEL 7.x displays the following errors during VM backup operations: ANS4917E A failure occurred while accessing the VMware libraries. The required files for the virtual machine backup were not found. The files are installed only if the client is defined as a data mover in IBM Spectrum Protect for Virtual Environments. Aborted (core dumped) |MDVREGR 8.1.19.0-5725TVEVM| IBM Spectrum Protect Versions Affected: IBM Spectrum Protect for Virtual Environment: Data Protection for VMware version 8.1.19.0 and Higher on RHEL 7.x Additional Keywords: SP, TSM , SP4VE, TS013517324, backup, restore, show, VM, ANS4917E, RHEL, 7.x
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments: Data * * Protection for VMware versions 8.1.19 and 8.1.20 running on * * RHEL 7.7 or later 7.x * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This issue is projected * * to be fixed in Data Protection for VMware version 8.1.21 for * * Red Hat Linux (RHEL) 7.9. A fix for RHEL 7.7 is not planned. * * * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The problem is fixed for RHEL 7.9 so that the Data Protection for VMware operations work correctly.
Temporary fix
An e-fix is available upon request for Data Protection for VMware versions 8.1.19 and 8.1.20 running on RHEL 7.7 and 7.9.
Comments
APAR Information
APAR number
IT44902
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-11-03
Closed date
2023-11-06
Last modified date
2023-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81L"}]
Document Information
Modified date:
06 November 2023