APAR status
Closed as program error.
Error description
Attempts by IBM Support to remotely upload the data collector logs for problem investigation fail due to timeout. The timeout period is 10 minutes. Uploading data collector logs for <data_collector_host_name> Task timed out because it did not complete in the expected time.
Local fix
None. IBM Support must request that the Data Collector logs be collected directly on the host and uploaded to the case by the customer.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users uploading support data for * * storage device * * * **************************************************************** * PROBLEM DESCRIPTION: * * Attempts by IBM Support to remotely upload the data * * collector * * logs for problem investigation fail due to timeout. * * * * Uploading data collector logs for <data_collector_host_name> * * Task timed out because it did not complete in the expected * * time. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q23 [ 54X-IBM-SI ] ( release target 4Q 2023 / December ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT44827
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-10-26
Closed date
2023-11-28
Last modified date
2023-11-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
28 November 2023