IJ48909: BMXAA2554E - TIMER NOT STARTED WHEN USING TIMER IN QUICK REPORTING WHEN TRYING TO STOP TIMER

APAR status

• Closed as program error.

Error description

• In Chart of Accounts the Deactivate GL Validations? box is
  checked (client is not using GL Accounts) and the task is made
  required in Quick Reporting.  Then click the Start Timer, the
  Labor is auto populated, enter the required task 10 to the
  labor, when the timer is stopped error 'BMXAA2554E - Timer not
  started.' is displayed.
  
  STEPS TO REPRODUCE:
  
  
  1. Go to Quick Reporting application and open any WO or Create
  new wo
  Created WO: 1381DF
  Location: BR240
  2. Next, create a new task and change status to INPRG
  In the Task section
  Click New Row
  Task: 10
  Summary: testing the timer error on end time
  Reference WO: T1290
  Location: BR240
  Asset: 11240
  Estimated Duration: 0:05
  Status: INPRG
  Save
  3. Next click on More actions and select Start timer
  Common Actions > Start Timer
  Click the Start Timer
  
  4. This will create a Labor record and then assign the task we
  created
  Labor sub tab
  Created Labor: WILSON
  Task: 10 - entered the task number from above
  Start Date: 9/14/23
  Start Time: 6:28 PM
  Regular Hours: 0:05
  
  5. Click on Stop Timer and we get the error.
  Common Actions > Stop Timer
  
  Results: Once you click the Stop Time you receive the System
  Message:
  BMXAA2554E - Timer not started.
  
  Expected Results: Not to receive the message and able to stop
  the timer.
  
  ***Note: If the Task is not used, the stop timer works correctly
  
  
  
  
  REPORTED IN VERSION: 7.6.1.3-IFIX20230727-1457 (IF010)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * _MAXIMO_                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * TIMER NOT STARTED WHEN USING TIMER IN QUICK REPORTING WHEN   *
  * TRYING TO STOP TIMER                                         *
  ****************************************************************
  The timer not started error appeared while trying to stop the
  timer in the quick reporting application. The problem happened
  due to incorrect or missed checking of wonum when any task is
  applied after starting the timer, due to which there was no
  timer record found with status active and it displayed the error
  - timer not started.
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels