IT44742: STORAGE INSIGHTS FAILS TO OPEN A SOFTWARE TICKET FOR STORAGE DS8950F TYPE 5334 - MODEL 996 OR 998

APAR status

• Closed as program error.

Error description

• The device models 996 or 998 for storage DS8950F type 5334 is
  not recognized by Storage Insights.
  The following error is displayed when trying to open a support
  ticket:
  
  Creating support ticket for system 2107.75XXXXX
  The support case was not opened for the device with serial
  number 2107.75XXXXX. The license agreement for the device might
  be expired.
  
  This issue concerns only the software ticket for the DS8950F
  type 5334 - model 996 or 998.
  There is no problem to open hardware ticket against these
  storage.
  
  
  Other Storage type/model affected: DS8950F - type 5341 - model
  996
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support ticket for        *
  * DS8950F Type 5334 - Model 996 / 998                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The device models 996 or 998 for storage DS8950F type 5334   *
  * is not recognized by Storage Insights.                       *
  *                                                              *
  * The following error is displayed when trying to open a       *
  * support                                                      *
  * ticket:                                                      *
  *                                                              *
  * Creating support ticket for system 2107.75XXXXX              *
  * The support case was not opened for the device with serial   *
  * number 2107.75XXXXX. The license agreement for the device    *
  * might be expired.                                            *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels