IT44688: DS8980F - 5341 INCORRECTLY SHOWN AS "CALL HOME ISN'T ENABLED"

APAR status

• Closed as program error.

Error description

• DS8000 storage with type 5341 is incorrectly shown as "Call Home
  Isn't Enabled" in the Notifications tab of the Operations
  dashboard even though Call Home is enabled and working.  No Call
  Home events are displayed in the Notifications tab or the
  Notifications dashboard for devices with type 5341.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8000 - 5341 device   *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Monitoring DS8000 storage with type 5341 in Storage Insights *
  *                                                              *
  * is incorrectly shown as "Call Home Isn't Enabled" in the     *
  * Notifications tab of the Operations dashboard even though    *
  * Call Home is enabled and working.  No Call Home events are   *
  * displayed in the Notifications tab or the Notifications      *
  * dashboard for devices with type 5341.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / October )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels