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Must Gather - Troubleshoot Planning Analytics Websheets in Planning Analytics Workspace

Troubleshooting


Problem

A problem has been encountered with a Planning Analytics Websheet opened in Planning Analytics Workspace

Diagnosing The Problem

To troubleshoot a problem with a Websheet in Planning Analytics Workspace, the following details must be gathered.  When collecting logs, prepare for log collection and ensure logs for all components are collected at the same time.  
 
  • Detailed description of the problem:
    • What is not working as expected? (what is the expected result?)
    • Is this something that had worked before? (if yes, what might have changed?)
    • Is the problem limited to certain users, or all users?
    • Is the problem limited to a certain websheet, or all websheets?
    • Which web browser is being used? 
      • Is the problem specific to any one web browser?
    • Browser Network Trace:
      • Connect to Planning Analytics and prepare to recreate the problem
      • Prior to problem replication, open the Developer Tab of the web browser 
        • Browser settings > Tools > Developer Tools
      • Ensure Developer Tools has Network Tab displayed
      • Just prior to problem replication, click the Clear icon to clear current logs (top left icon, beside red recording icon)
      • Open the websheet / recreate the problem
      • Export the network trace via the Developer Tools > Network Tab
        image-20230926085200-1
      • Provide the network trace file with the problem description
         
    • Log Traceability Guid:
      • Connect to Planning Analytics and prepare to recreate the problem
      • Prior to problem replication, open the Developer Tab of the web browser 
        • Browser settings > Tools > Developer Tools
      • Ensure Developer Tools has Console Tab displayed
      • Open the websheet / recreate the problem
      • When the websheet is opened, the Log Traceability Guid(s) will be available in the Console
      • Capture the Guid(s) and provide with the problem description
        image-20230926085343-2
      • NOTE: The Console Tab should be written to while the Network Tab is open, allowing capture of the Browser Trace and the Log Traceability Guid at the same time
         
    • Local Only - Planning Analytics Workspace Logs:
      • Provide contents of the following directory:
        • <PAW_INSTALL>\log

    Document Location

    Worldwide

    [{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

    Document Information

    Modified date:
    26 September 2023

    UID

    ibm17039343

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