IBM Support

Control Center install error, JRE libraries are missing

Troubleshooting


Problem

When I run the CCInstall64.bin file I'm seeing an error stating "JRE libraries are missing or not compatible

Symptom

Can not complete the Control Center install on server

Cause

The server had fapolicy enabled, It's due to 'fapolicy' running on the server. When it's not running I don't get an error and when it is started I do get the error.

Environment

Linux server

Diagnosing The Problem

Check the Control Center install log.

Resolving The Problem

Turn off the fapolicy on the server.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwW4AAI","label":"INSTALLATION PROBLEM"}],"ARM Case Number":"TS014062408","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.2.1;6.3.0;and future releases"}]

Document Information

Modified date:
12 September 2023

UID

ibm17031750