APAR status
Closed as program error.
Error description
Attempts to upload system logs from storage devices using Storage Insights fail to actually upload the logs. No log packages are generated on the storage device. The command to collect the logs on the storage device is not run because no primary data collector can be found. There is no other indication in Storage Insights that the data collector is not available for the device. Data Collection runs fine. dcm error Primary DC is missing, can't execute system action, mark it as such <device_ID> <tenant_ID> UPLOAD_SYSTEM_LOGS No primary collector found for device <device_ID> on tenant <tenant_ID>. Can't start task.
Local fix
Contact IBM Support. Collect and upload logs directly from the storage device as a workaround.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users uploading support data for * * storage device * * * **************************************************************** * PROBLEM DESCRIPTION: * * Attempts to upload system logs from storage devices * * using Storage Insights fails to actually upload the logs. * * No log packages are generated on the storage device. * * The command to collect the logs on the storage device * * is not run because no primary data collector can be found. * * There is no other indication in Storage Insights that the * * data collector is not available for the device. * * Meanwhile the data collection continues to run fine. * * * * * **************************************************************** * RECOMMENDATION: * * If you encountered this problem prior to the * * 4Q 2023 / November release, contact IBM * * Support for resolution. * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q23 [ 54X-IBM-SI ] ( release target 4Q 2023 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT44477
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-09-05
Closed date
2023-11-06
Last modified date
2023-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
07 November 2023