Direct links to fixes
APAR status
Closed as program error.
Error description
System fails to deliver messages to the destination mailbox. The messages are found in IMailboxUserExit_OnMessageAdd. The Mailbox message adds and FTP also fails in the repository with MBXUserExit exceptions at the same time. Restart the Sterling Integrator Cluster. Temporary fix is to increase the default pool.
Local fix
STRRTC 469537 DN/SK Workaround: 1. Navigate to <install_dir>/properties/userexit folder. 2. Make a backup of the MailboxUserExits.xml file. 3. Edit the MailboxUserExits.xml file to disable the user exit for OnMessageAdd by commenting out following in the IMailboxUserExit_OnMessageAdd, implementation section. <!--<value>com.sterlingcommerce.woodstock.userexit.services.mail box.MailboxUserExit</value>--> 4. Restart Sterling B2B Integrator.
Problem summary
USERS AFFECTED: ALL PROBLEM DESCRIPTION: Issue with adding messages to mailbox while accessing IMailboxUserExit_OnMessageAdd. PLATFORMS AFFECTED: ALL
Problem conclusion
RESOLUTION SUMMARY: A code fix is provided. NOTE : In the UE properties files, 1. The pool.size property is set to a value of 10, which is the maximum value that this property can hold. There is no room for this property to grow further. The minimum value that can be set for this property is 1 and maximum is 10. If a value out of this range is set against this property, then the default value of 5 will be used. 2. The maximum.queueLength is set to a value of 500, which is the maximum value that this property can hold. There is no room for this property to grow further. The minimum value that can be set for this property is 1 and maximum is 500. If a value out of this range is set against this property, then the default value of 5 will be used. DELIVERED IN: 5020500_13 5020603 5020601_7
Temporary fix
Comments
APAR Information
APAR number
IT09926
Reported component name
STR B2B INTEGRA
Reported component ID
5725D0600
Reported release
524
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-07-08
Closed date
2015-07-10
Last modified date
2017-03-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR B2B INTEGRA
Fixed component ID
5725D0600
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.4","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
25 August 2023