APAR status
Closed as program error.
Error description
After selecting to collect and upload system logs for a storage device to a support case, Storage Insights shows successful completion for the task. However, the logs were never uploaded to the support case. dcm error UPLOAD_SYSTEM_LOGS No primary collector found for device <system_uuid> on tenant <tenant_uuid>. Can't start task. tcks info Update ticket returning with status SUCCESS tcks info Device log collection returning with status. SUCCESS tcks info Ticket <ticket_#> Ticket update request submitted successfully.
Local fix
None. Collect and upload logs directly from the storage device.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users uploading support data for * * storage device * * * **************************************************************** * PROBLEM DESCRIPTION: * * In Storage Insights, after selecting to collect and upload * * system logs for a storage device to a support case, Storage * * Insights shows successful completion for the task. However, * * * * the logs were never uploaded to the support case. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q23 [ 54X-IBM-SI ] ( release target 4Q 2023 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT44379
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-08-15
Closed date
2023-11-06
Last modified date
2023-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
07 November 2023