IBM Support

PAA agent doesn't show instance information, unable to upload csv file from PAW.

Troubleshooting


Problem

PAA agent doesn't show instance information, unable to upload csv file from PAW.

Symptom

In PAW administration PAA agent don't provide information about instances.
Unable to upload files from PAW.
In PAA message.log we can see entry like
[19/05/23 14:39:19:630 BST] 00000035 com.ibm.ws.webcontainer.webapp                              E SRVE0283E: Exception caught while initializing context: java.lang.ExceptionInInitializerError
   at java.lang.J9VMInternals.ensureError(J9VMInternals.java:145)
   at java.lang.J9VMInternals.recordInitializationFailure(J9VMInternals.java:134)
   at com.ibm.pa.kate.agent.scheduler.ContextListener.contextInitialized(ContextListener.java:41)
   at com.ibm.ws.webcontainer.webapp.WebApp.notifyServletContextCreated(WebApp.java:2433)
   at com.ibm.ws.webcontainer.webapp.WebApp.initialize(WebApp.java:1037)
   at com.ibm.ws.webcontainer.webapp.WebApp.initialize(WebApp.java:6663)
   at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost.startWebApp(DynamicVirtualHost.java:467)
   at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost.startWebApplication(DynamicVirtualHost.java:462)
   at com.ibm.ws.webcontainer.osgi.WebContainer.startWebApplication(WebContainer.java:1175)
   at com.ibm.ws.webcontainer.osgi.WebContainer.startModule(WebContainer.java:967)
   at com.ibm.ws.app.manager.module.internal.ModuleHandlerBase.deployModule(ModuleHandlerBase.java:99)
   at com.ibm.ws.app.manager.module.internal.DeployedModuleInfoImpl.installModule(DeployedModuleInfoImpl.java:49)
   at com.ibm.ws.app.manager.module.internal.SimpleDeployedAppInfoBase.deployModules(SimpleDeployedAppInfoBase.java:597)
   at com.ibm.ws.app.manager.module.internal.SimpleDeployedAppInfoBase.installApp(SimpleDeployedAppInfoBase.java:511)
   at com.ibm.ws.app.manager.module.internal.DeployedAppInfoBase.deployApp(DeployedAppInfoBase.java:347)
   at com.ibm.ws.app.manager.war.internal.WARApplicationHandlerImpl.install(WARApplicationHandlerImpl.java:65)
   at com.ibm.ws.app.manager.internal.statemachine.StartAction.execute(StartAction.java:144)
   at com.ibm.ws.app.manager.internal.statemachine.ApplicationStateMachineImpl.enterState(ApplicationStateMachineImpl.java:1315)
   at com.ibm.ws.app.manager.internal.statemachine.ApplicationStateMachineImpl.run(ApplicationStateMachineImpl.java:897)
   at com.ibm.ws.threading.internal.ExecutorServiceImpl$RunnableWrapper.run(ExecutorServiceImpl.java:239)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
   at java.lang.Thread.run(Thread.java:825)
Caused by: java.lang.NullPointerException
   at java.io.File.<init>(File.java:288)
   at com.ibm.pa.kate.agent.scheduler.ScheduledTask.<clinit>(ScheduledTask.java:23)
   ... 21 more

Cause

 <TM1_installetion _directory>\paa_agent\wlp\usr\servers\kate-agent\bootstrap.properties might be corupted 

Resolving The Problem

fix or recreate corupted file 
You can use bootstrap.properties.new , you need to EXE_PATH and validate remaining parameters and checnge extension type.
Restart PAA agent

Document Location

Worldwide

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m3p000000LQtUAAW","label":"Planning Analytics"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"}]

Document Information

Modified date:
10 August 2023

UID

ibm17025112