IT44177: SCHEDULER SERVICE CAN CRASH DURING SCHEDULED VIRTUAL MACHINE BACKUPS ON WINDOWS DATA MOVERS

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect for Virtual Environments: Data
  Protection
  for VMware data mover scheduler service dsmcsvc.exe can crash
  during the scheduled VM backup.
  No dsmcrash dump files are created and the Windows event log
  does not report a faulting dsm application.
  No relevant messages are listed in the scheduler and error log
  file. The scheduler log file does not list any messages after
  the crash until dsmsvc.exe restarts.
  The crash may occur irrespective of whether the scheduler
  service is managed by the Client Acceptor Daemon or not.
  
  A client trace with vddk trivia log level will show messages
  like the following:
  
  [date time] [pid] [tid] : ..\..\common\vm\vmvddksdk.cpp(1371):
  [date time] panic -[tid] [Originator@xxxx sub=Default]
  
  [date time] [pid] [tid] : ..\..\common\vm\vmvddksdk.cpp(1371):
  --> Panic: Win32 exception: Access Violation (0xc0000005)
  
  =======================
  Affected product versions:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware 8.1.10 and later on all supported Windows platforms
  
  =======================
  Additional Keywords:
  
  TS006087526 tsm tdpvmware storage protect
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments: Data          *
  * Protection for VMware 8.1.10 - 8.1.20 on Microsoft Windows   *
  * and Linux                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in Data Protection for       *
  * VMware level 8.1.21. Note that this is subject to change at  *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• The VMware VDDK is ugraded to version 8.0.2, which includes the
  fix for this issue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels