IT44176: STORAGE INSIGHTS FAILS TO OPEN A SUPPORT TICKET FOR STORAGE DS8950F - TYPE 5341

APAR status

• Closed as program error.

Error description

• The device type 5341 is not recognized by Storage Insights.
  The following error is displayed when trying to open a
  support ticket:
  
  Creating support ticket for system 2107.75XXXXX
  The support case was not opened for the device with serial
  number 2107.75XXXXX. The license agreement for the
  device might be expired.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support ticket for        *
  * DS8950F-5341                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The DS8950 device Type 5341 is not recognized by             *
  * Storage Insights, and therefore gives the following          *
  * error when attempting to open a support ticket within        *
  * Storage Insights:                                            *
  *                                                              *
  * Creating support ticket for system 2107.75XXXXX              *
  * The support case was not opened for the device               *
  * with serial number 2107.75XXXXX. The license                 *
  * agreement for the device might be expired.                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels