Troubleshooting
Problem
The ISF application is installed successfully but login is failing with error mentioned:
<Attribute Name="ErrorCode" Value="YCP0304"/>
<Attribute Name="ErrorDescription" Value="Menu Key not found."/>
<Attribute Name="AdditionalInfo" Value="ApplicationName=ISFSYS00001: MenuId=SOP_PCA_CONSOLE_MENU"/>
Symptom
1. ISF Application not found inside menu group in the configurator.
2. Application was not enabled inside resource in the configurator.
Cause
Issue was caused due to factorysetup not loaded for the store application during the installation.
Diagnosing The Problem
We checked and found out that ISF ( IBM Sterling Store Engagement ) application ISFSYS00001 is missing from menu group and resources as well.
Resolving The Problem
1) Run the command to load factory setup for store application.
./loadDefaults.sh /websphere/IBM/V10.0/Foundation/repository/factorysetup/isf/isf_installer.xml /websphere/IBM/V10.0/Foundation/repository/factorysetup/isf/XMLS
2) Restart the application server.
Related Information
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cxzVAAQ","label":"Call Center Store and SIM"}],"ARM Case Number":"TS013019808","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
07 July 2023
UID
ibm17010287