IT44085: CANNOT ADD AND MONITOR DEVICE WITH CALL HOME WITH CLOUD SERVICES: OOPS SOMETHING WENT WRONG.

APAR status

• Closed as program error.

Error description

• Although Call Home with cloud services has been configured with
  the Storage Insights tenant ID (sitenantid), the storage device
  does not show up in Storage Insights to be approved or declined
  and are not monitored.  There are no notifications for new
  devices and several panels, including "Call Home Storage
  Systems" and "Advisor", display an error like the following.
  
  Oops something went wrong. Refresh the page to attempt to
  reload the data. Reference ID: <reference_id>
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users attempting to add device with     *
  * cloud services                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, although Call Home with cloud services  *
  * has                                                          *
  * been configured with the Storage Insights tenant ID          *
  * (sitenantid),                                                *
  * the storage device does not show up in Storage Insights to   *
  * be                                                           *
  * approved or declined, and is not monitored.                  *
  *                                                              *
  * There are no notifications for new devices and several       *
  * panels,                                                      *
  * including "Call Home Storage Systems" and "Advisor", display *
  *                                                              *
  * an error like the following:                                 *
  *                                                              *
  * Oops something went wrong. Refresh the page to attempt to    *
  * reload the data. Reference ID: <reference_id>                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels