PH55291: QUERY SERVICE INTERNAL ERROR JAVA.LANG.NULLPOINTEREXCEPTION WHENRUNNING DASHBOARD AFTER UPGRADE TO 11.2.4.1 IF1.

APAR status

• Closed as fixed if next.

Error description

• When customer runs their dashboard in their 11.1.7 FP3
  environment the dashboard is running without any issue. However
  when customer imports their deployment and runs the same
  dashboard in 11.2.4.1 IF1 version, dashboard fails with error:
  Query Service internal error has occurred, please see the log
  for details.
  
  The issue specifically happens when the measures are used under
  an excel file. Based on our observation the issue could be
  caused by one of the relative date calculations which is being
  used in the " Length " field of the bar chart in the dashboard.
  Once it is replaced with another relative date calculation
  dashboard will successfully render.
  
  After further troubleshooting, this also has been found in the
  XQE logs: java.lang.NullPointerException
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 12.0.1                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels