Troubleshooting
Problem
If IBM Content Navigator or Business Automation Navigator is deployed as a container, the HTML-based email service does not work. In this environment, the email service cannot be used to send documents or links to documents. And, email notifications are not sent.
Symptom
When the send email functionality is used, error messages like the following appear in the IBM WebSphere Liberty messages log:
SystemOut O [06/15/23 00:58:27:233 UTC] 0000003a SystemOut O CIWEB Error [xxxx] com.ibm.ecm.mediator.BaseMediator.addError() add error: email.error.failed 2601",
SystemOut O CIWEB Error: [xxxx] com.ibm.ecm.struts.actions.EmailAction.executeBaseAction()
javax.mail.MessagingException: IOException while sending message;
nested exception is:
javax.activation.UnsupportedDataTypeException: no object DCH for MIME type multipart/mixed;
boundary="----=_Part_2_27505746.1686791270604"
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1365)
at javax.mail.Transport.send0(Transport.java:255)
Resolving The Problem
The issue will be resolved in a future interim fix for
- IBM Content Navigator 3.0.14 container
- Cloud Pak for Business Automation 23.0.1
Document Location
Worldwide
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Document Information
Modified date:
23 June 2023
UID
ibm17005959