IBM Support

MustGather: Read First for OMNIbus 8.1 onPrem

General Page

For every problem, collecting data can aid in problem determination and save time resolving issues.
Gathering this data before contacting IBM® Support helps to understand the problem and saves time analyzing the data.
Collecting MustGather data early, even before opening a support ticket, helps IBM® Support quickly determine whether:
  • Symptoms match known problems (rediscovery).
  • There is a nondefect problem that can be identified and resolved.
  • There is a defect that identifies a workaround to reduce problem severity.
  • Identifying a root cause improves any code fix.

 

Gathering General Information
Gathering General Information
Manually collect general information.
Review the details related to the specific problem.

Enter the information into the support ticket when opening to reduce delays in problem determination.

1. Provide a detailed explanation of the problem

- Current Behavior

- Expected Behavior


2. Obtain environment data

Gather the environment data manually by running system commands
- Full name and version of the Operating System

- General version information
$NCHOME/bin/nco_id > nco_id.details.txt
echo "************** IMCL" >> nco_id.details.txt
~/IBM/InstallationManager/eclipse/tools/imcl listInstalledPackages -features -long  | awk -F\: '{ print $3,$4}' >> nco_id.details.txt
echo "************** OS" >> nco_id.details.txt
uname -a >> nco_id.details.txt
echo "************** ENV" >> nco_id.details.txt
env >> nco_id.details.txt
echo "************** NCO_ID" >> nco_id.details.txt
$NCHOME/bin/nco_id -v >> nco_id.details.txt




%NCHOME%\bin\nco_id > nco_id.details.txt
echo "************** IMCL" >> nco_id.details.txt
"C:\Program Files\IBM\Installation Manager\eclipse\tools\imcl.exe" listInstalledPackages -features -long >> nco_id.details.txt
echo "************** OS" >> nco_id.details.txt
systeminfo >> nco_id.details.txt
echo "************** ENV" >> nco_id.details.txt
set >> nco_id.details.txt
echo "************** NCO_ID" >> nco_id.details.txt
%NCHOME%\bin\nco_id -v >> nco_id.details.txt
 
Problem Components
Information to gather
OMNIbus Process Agent Collecting data for the process agent
OMNIbus Unidirectional Gateway Collecting data for the unidirectional gateway
OMNIbus Bidirectional Gateway Collecting data for the bidirectional gateway
OMNIbus WebGUI Collecting data for Netcool/OMNIbus WebGUI
OMNIbus Integrations Gateways Collecting data for Netcool/OMNIbus integrations gateways
OMNIbus Integrations Probes Collecting data for probe integrations on UNIX
Collecting data for probe integrations on WINDOWS
Problem Description
Information to gather
Installation failure Netcool/OMNIbus installation failure
Core dump or segmentation fault Troubleshooting coring native applications
Object server fails to start Netcool/OMNIbus ObjectServer fails to start
Submitting Information to IBM Support
Submitting Information to IBM Support  
Online Self-Help Resources
Online Self-Help Resources

[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"ARM Category":[{"code":"a8m500000008ZwPAAU","label":"Core Omnibus"}],"Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.1.0"}]

Document Information

Modified date:
28 June 2023

UID

ibm17005579

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