APAR status
Closed as fixed if next.
Error description
Schedules stuck in pending status when there is a communication issue with the NC database is interrupted. cogaudit.log file will shows issues establishing the connection: CNC-EVE-3105 Unable to update the event status CNC-MON-0016 TSE has encountered an error: CNC-SQL-1900 Unable to establish a connection to the data base. CNC-MON-0016 TSE has encountered and error: CNC-BAL-0509 One or more errors have occurred. JSM Max retrieies exceeded! [max=10] exception: CNC-SQL-1900 Unable to establish a connection to the data base.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Analytics 12.0.3 * **************************************************************** Configuration Instructions: The setting is disabled as a default, you can enable it adding "event.state.update.failure.recover.interval" advanced setting. It has a integer value(0, 1, 2...) and unit is hour. The default is 0(disabled). To enable it, you need to set it as a positive integer.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PH54972
Reported component name
COGNOS ANALYTIC
Reported component ID
5724W12XX
Reported release
B21
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-06-06
Closed date
2024-04-25
Last modified date
2024-04-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B21","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
25 April 2024