IJ47084: WORK ORDERS CREATED OFFLINE ON MOBILE HAVE INCORRECT STATUS DATES

APAR status

• Closed as program error.

Error description

• Problem:
  The use case is, a user can create a WO and then modify it while
  offline.
  
  This causes issues because the other status changes (such as to
  APPR) will utilize the device date/time but the creation does
  not.
  
  This means if you create the WO, APPR it, and then record
  actuals (such as labor/materials), everything you did after
  creation will fail as the status change to APPR fails with "the
  status change date cannot be earlier than the date of the last
  status change". There are other reasons beyond this (such as
  compliance with proper date reporting) but that is the big use
  case.
  
  Steps:
  - Login on Mobile
  - Create a WO at 10 AM for example
  - Modify the WO and go back online at 11 AM for example
  - When the WO syncs to Maximo, the created hour will be the sync
  time.
  
  Results:
  When a workorder is created offline, and then synced to Maximo,
  the status date of the workorder ends up being the synced date
  instead of the creation date.
  
  Expected result:
  The status date should be the time created on the device,
  instead of the time synced to Maximo.
  
  Environment
  Mobile 8.9 and Maximo TPAE 7.6.1.3
  

Local fix

Problem summary

Problem conclusion

• A fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels