Question & Answer
Question
What does it mean the error in E-mail Processing tab: Person does not exist or person is inactive for sender XXX for address XXX on mail server outlook.office365.com after you configure E-mail Listener with Oauth?
Answer
This error is related to the e-mail sender that is not a person already created in Maximo. In order to solve this issue, go to Users application and create a record with this e-mail sender.
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1"}]
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Document Information
Modified date:
24 May 2023
UID
ibm16995321