IBM Support

QRadar EDR (formerly ReaQta): Error when attempting to open the file containing the login password for your IBM Security ReaQta as a Service deployment

Troubleshooting


Problem

Administrators that use operating systems without support for the AES-256 encryption algorithm can fail to open and decrypt the encrypted password-protected .zip file. 
  • Windows users can see the error: "Error 0x80004005: Unspecified error".
  • Mac users can see the error: "Error 79 - Inappropriate file type or format".
  • Linux users can see the error: "There was an error while extracting password.zip".

Symptom

The following screenshots can be seen on different operating systems:
  • Windows
image-20230512144543-2
  • macOS
image-20230512144652-3
 
  • Linux 
Figure03

Resolving The Problem

Use third-party tools that support advanced compression and encryption methods to extract the files successfully.

Windows OS

Use a third-party archive tool like 7-Zip, WinRar, WinZip, or PeaZip to open the file

macOS

Use a third-party archive tool like The Unarchiver, or install p7zip and run the following command to open the file: 

7za -p{password} x password.zip

Linux OS

Use a third-party archive tool like PeaZip or install p7zip and run the following command to open the file: 

7za -p{password} x password.zip

 
If none of the software mentioned previously is able to open the .zip file, it could indicate that the file is corrupted. You can download the .zip file and try again or contact IBM Support for assistance.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a world­wide basis.
 

Document Location

Worldwide

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Product Synonym

ReaQta

Document Information

Modified date:
22 May 2023

UID

ibm16991277

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