IJ46653: MAXIMO IS FILLING WRONG THE FIELD WORKORDER.LEAD

APAR status

• Closed as program error.

Error description

• Problem Description
  The automatic filling of the WORKORDER.LEAD field using the
  person group is done as follows:
  
  -If in the person group, everyone has a calendar, it takes the
  default person (normal behavior without any problem)
  
  -If in the person group, someone does not have a calendar, it
  takes the first person (the first sequence) who does not have
  one.
  
  
  STEPS TO REPRODUCE:
  
  .GO TO >> ADMINISTRATION >> RESOURCES >> PEOPLE
  .Create 3 new person record
  
  Person: TEST1
  First Name: TEST1
  
  Person: TEST2
  First Name: TEST2
  
  Person: TEST3
  First Name: TEST3
  
  
  .GO TO >> ADMINISTRATION >> RESOURCES >> PERSON GROUPS
  .Create a new person group
  .Enter a description
  .In People section, add all tree person you had created
  TEST1,group default=0,sequence=10
  TEST2,group default=0,sequence=20
  TEST3,group default=1,sequence=30
  
  .GO TO >> WORK ORDERS >> WORK ORDER TRACKING
  .Create a new work order
  .In the main tab, in Responsibility section, enter in work group
  field the person group you had created previously
  
  RESULTS:
  
  Lead is not getting populated with the default person in the
  group.
  
  EXPECTED RESULTS:
  
  User expects to get the default person in the group as Lead in
  the work order application even if the person has no calendar
  linked.
  
  REPORTED IN VERSION:
  
  Tivoli's process automation engine 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * MAXIMO IS FILLING WRONG THE FIELD WORKORDER.LEAD             *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.7 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels