PH53808: USER DETAILS IN LICENSE EXPORT IS NON READABLE CHARACTER FOR NONENGLISH CHARACTERS

APAR status

• Closed as fixed if next.

Error description

• Case number: TS012567162
  CA version : 11.1.7. I tried in CA 11.2.4 and same issue is
  observed.
  
  Problem description:
  If I create user in non English Character ( Example I tried in
  Thai) and provided any licensing capability.
  Once same user is visible in License Tab of Manage. In the
  License tab user details, User name is correct and coming in
  same language via which it is created.
  But once we download it and open in a Text editor, all users
  with non English Character are converted into non readable
  character set.
  I tried with Thai and Simplified Chinese and seeing same
  behavior.
  So expecting for other language also, it might be same issue..
  
  
  Repro Steps:
  ***************
  - Set Thai language in your Window system.
  - Login from your Admin account in Cognos portal and Create a
  User in Thai language from Manage -> People -> Account -> Cognos
  User namespace.
  - Add that user in one of the group, (Analytics Explorer, User
  etc)
  - Do a login from newly created user.
  - Refresh the license tab from the Admin account.
  - You will see newly created user in Thai Language and it is
  correct. (screenshot1)
  - Click Export from the bottom side to download the license
  details.
  - Open downloaded license page in a text editor, You will see
  Thai user is in non readable character. (screenshot2)
  
  Screenshot is attached for reference:
  screenshot1 -> Showing user details is correct from License tab
  details
  screenshot2 -> Showing Thai user detail in non readable
  character in notepad editor.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 12.0.1                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels