Preventive Service Planning
Abstract
This guide is intended primarily for IBM ESS clients, but also any IBMers who need to work with ESS Support.
Content
The purpose of this reference guide is to help you:
- •Get the most value out of ESS Support.
•Understand how to engage ESS Support and what to expect from IBM.
•Know whom to contact, and how, if there is a problem with ESS Support.
•Learn about additional Support levels and Services options.
This guide is intended as a high level overview. For further details about IBM Standard Support processes, please refer to the IBM Software Support Handbook:
https://www-304.ibm.com/support/customercare/sas/f/handbook/home.html
ESS Support Reference Guide.pdf
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Document Information
Modified date:
17 June 2018
UID
ssg1S1010820