APAR status
Closed as program error.
Error description
While monitoring a DS8000 storage device that encountered a hardware failure resulting in a CEC down condition, the data collection status still showed as "running" even though the probe did not complete successfully. The probe status was "unknown" and the performance monitor status was "running", resulting in an overall data collection status of "running". Becasue the probe did not complete successfully, the device condition was also not up to date and did not indicate a failure. Given the hardware failure that occurred, it was unexpected that Storage Insights should look like everything was ok.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring DS8000 device when CEC * * is down * **************************************************************** * PROBLEM DESCRIPTION: * * While monitoring a DS8000 storage device that encountered a * * hardware failure resulting in a CEC down condition, the data * * collection status still showed as "Running" even though the * * probe did not complete successfully. The probe status was * * "Unknown" and the performance monitor status was "Running", * * resulting in an overall data collection status of "Running". * * * * Because the probe did not complete successfully, the device * * condition was also not up to date and did not indicate a * * failure. Given the hardware failure that occurred, it was * * unexpected that Storage Insights should look like everything * * * * was OK. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q23 [ 54X-IBM-SI ] ( release target 2Q 2023 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT43525
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-04-10
Closed date
2023-04-21
Last modified date
2023-04-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
22 April 2023