Troubleshooting
Problem
The AIOps Insights page does not show any runbook activity
Symptom
Diagnosing The Problem
In the aiops-ir-core-rba-rbs-*.log, the following errors are observed:
Failed to connect to seed broker, trying another broker from the list: Connection error: certificate has expired
KafkaJSNumberOfRetriesExceeded: Connection error: certificate has expired {\n groupId: 'cp4waiops-cartridge.rba',\n retryCount: 5,\n stack: 'KafkaJSNonRetriableError\\n' +\n ' Caused by:
KafkaJSConnectionError: Connection error: certificate has expired\\n' +\n ' at TLSSocket.onError (/home/node/node_modules/kafkajs/src/network/connection.js:210:23)\\n' +\n
Resolving The Problem
To resolve this issue, look for the following 2 pods and restart them:
a) aiops-ir-core-rba-rbs-*
b) aiops-ir-core-datarouting-*
Once you restart, check the aiops-ir-core-rba-rbs-* pod log for "certificate has expired" errors.
c) Next, manually run a RBA from the UI.
Check for messages in the aiops-ir-core-rba-rbs-* pod log for "POST" and make sure it completed successfully.
d) Check the AIOps Insight page and make sure you can see data for RBA in the AIOps Insights page.
a) aiops-ir-core-rba-rbs-*
b) aiops-ir-core-datarouting-*
Once you restart, check the aiops-ir-core-rba-rbs-* pod log for "certificate has expired" errors.
c) Next, manually run a RBA from the UI.
Check for messages in the aiops-ir-core-rba-rbs-* pod log for "POST" and make sure it completed successfully.
d) Check the AIOps Insight page and make sure you can see data for RBA in the AIOps Insights page.
Document Location
Worldwide
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Document Information
Modified date:
28 March 2023
UID
ibm16966726